Refer to table below to know the timeline when you would receive your refund after returning the item (or if you have canceled your items online).
The refund time frame will be affected by 2 main factors:
- The payment method you choose
- The refund method you want
Detailed refund time-frame information:
|Payment method||Refund method||Total refund time-frame|
|Cash On Delivery||Wallet||within 24 working hours|
|Bank Transfer||5-7 working days|
|Wallet||Wallet||within 24 working hours|
|E-Gift Card||E-Gift Card||within 24 working hours|
|5-7 working days|
|NAPAS||Bank Tranfer||5-7 working days|
|MOMO||MOMO||5-7 working days|
- Refund processing time is calculated from the time when ROBINS receives the returned product at the warehouse or you complete to return at ROBINS office.
- In certain circumstances , refund processing time may be longer depending on the type of card and your issuing bank
- Please contact Customer Care immediately at 1900-1008 to request a refund via Bank Transfer.